Welcome
Dear Guest,
On behalf of the Management and Staff, I would like to welcome you to the Best Western Plus White Horse Hotel and trust that you will have an enjoyable stay.
On this page you will find many details regarding the hotel and the surrounding area. Hopefully during your stay you will sample the award winning menus available in “68 Clooney Restaurant” and have a relaxing drink in “68 Clooney Bar” where live music is played from 10.30pm each Saturday night. Should you wish to dine in your room food & beverages are available 24 hours per day. Please contact reception to place your order.
View our Lunch and Dinner Menus here for service until 9pm
The following options are available between 9.30pm and 7am
- Soup – £6
- Sandwiches – £6
- Pizza – £10
- Fudge Cake – £6
A tray charge of £4 will be applied to each order. Please note that we do not allow food and drinks to be brought into the hotel from outside.
Your stay also offers you complementary access to our Leisure Centre. This includes a 20m pool, sauna, steam room, fully equipped gym. You can add a Spa experience to your stay (subject to availability) by calling 514.
While you are with us we hope you enjoy the opportunity to visit our historic city renowned for its complete city walls which recently celebrated their 400th anniversary or brave the changeable weather to experience the magnificent beaches along the Causeway Coast (we can provide picnics). We offer an excellent location from which to access famous sites from Game of Thrones as well as Carrick Rede Rope Bridge and the famous Bushmills Distillery. Do not forget the National Trusts Giant’s Causeway and the rolling hills of Donegal, both within easy driving distance of the hotel.
Should you require any assistance please do not hesitate to contact the Manager on Duty. We are always happy to help.
Yours sincerely,
The Management Team at The White Horse
The Essentials
Dial ‘514’ for Beauty, Spa, Hot Tubs and Leisure information and booking (8am-8pm daily)
Dial ‘500’ for our Reception Team (24 hours per day)
Wifi – Choose Network BW WhitehorseHotel, enter password whhguest
Full Directory
Banqueting / Conference Facilities
We can cater for up to 600 guests and you can cater for all occasions including birthdays, wedding, and conferences. Should you like to view these facilities during your stay please dial “500” and ask for the Sales Manager or Duty Manger to show you around.
Bar “68” Clooney
Is open daily from noon until late and the Night Porter will be able to assist you after hours. Live music in our bar every Saturday evening and food is available from 12 noon to 9pm daily.
Bathrobes
Available by calling reception on ‘500’. Available 24 Hours.
Bottled Water
A bottle of complimentary water is in your room – for additional supplies from our Bar dial ‘500’. Available 24 Hours.
Beauty and Massages
We have a number of treatment rooms for massages, facials and more as well as a nail bar offering gel nails and amazing nail art. Check out our Treatments here.
Booking by Appointment only – please dial ‘514‘
Breakfast
Is served from 7am-10am in 68 Clooney Restaurant. Room service Breakfast available by dialing ’0’ at an extra charge of £4 per person. Early breakfast time can be arranged by contacting the reception team.
Car Hire
Enterprise Car Hire, located next door to the hotel offers favourable rates to our guests. (Tel: 02871-861375)
Chemist
The nearest Chemists are situated in Eglinton Village or Crescent Link Retail Park. Please contact reception for directions or Out of Hours / Sunday Service.
Church Times
Roman Catholic Star of the Sea Chapel, Faughanvale Saturday Mass: 6pm Sunday Mass: 12 Noon
Church of Ireland St Canice’s Church Eglinton Sunday 11.30am (11am During Summer Months)
Concierge services / Guest Information
Reception staff are available from 7am – 11pm daily to assist with local tourist information and give directions to the Tourist Information Centre in Derry-Londonderry, provide transport information and local restaurant recommendations. Please dial ‘500’ for assistance.
Credit Cards
We gladly accept contactless payments, MasterCard, Visa, American Express, Debit / Switch Cards and apple pay.
Non-Hotel Purchased Drink & Food
Please be aware that it is against hotel policy to bring Food or Alcohol onto the Premises. These items will be confiscated by staff & additional charges may apply.
Electric Fans
These are available to all guests, please contact reception.
Emergency Medical Instructions
In case of emergency, the emergency number is 999 to connect to this you must dial 9 from your telephone then 999. .
Exchange Rates / Foreign Currency
Please contact reception, dial ‘500’
Fax & Photocopy Service
This service is available from reception; the hotel fax number is 02871-860371. There is no charge to receive a fax. Charges may apply to send a fax.
Fire Precautions
- Operate the nearest fire alarm or dial 0 immediately to inform reception
- Leave hotel by nearest exit
- Inform hotel staff of your actions and the location of the fire
If you hear a Fire Alarm (Continuous ringing bell):
- Leave hotel by Nearest exit
- Assemble clear of the hotel building (staff will be in attendance).
NB- The nearest escape route is indicated on the map on the inside of the bedroom door.
If you are hearing impaired or disabled in any way, please hang the Alert Card provided on the outside of your door to receive immediate assistance in the event of an emergency. Please always observe the “No Smoking Signs.”
Forgotten Something?
Please let a member of staff know if you have forgotten something for the duration of your stay. We would be delighted to assist you to replace any forgotten items. We have complimentary toiletries available within the hotel and will be above to assist you for sourcing any other items that you may have forgotten. Kindly dial 0 for assistance.
Gift Vouchers
Available to purchase at reception for a number of hotel services or a monetary value of your choice.
Hair Dryers
Available in your room – please check the drawer.
Hair Straighteners
Limited availability by calling reception on ‘500’ (£10.00 Deposit Required).
Heating
You can control the temperature of the radiator in your room by turning the knob near the floor.
Hot Tubs
Please dial ‘514’ to book usage of out Out Door Hot Tubs at a charge of £15 per person.
Ironing Boards & Irons
There are available to all guests, please contact reception.
Information for Tourists
Can be obtained at reception desk where the duty receptionist will also be able to give direction to the Tourist Information Centre in Derry-Londonderry. If you have specific requests for your stay and time in the local area, please advise reception asap so that they can arrange a concierge service to meet your needs.
In room Power Supply
All power outlets in guest bedrooms are “Always On” for your convenience. If you require any plug adapters / extension cables please dial ‘0’ for reception (240v 60c/s supply) (£5.00 Deposit Required).
Laundry
Please contact our reception team for more details.
Leisure Centre
Leisure Centre is open Monday to Friday 7am-8pm. Saturday and Sunday 8am-8pm. Residents have complimentary use of all facilities which consists of 20m deck level pool, separate children’s pool, sauna, steam room and whirlpool spa. Please call ‘514’ for class timetables. £1.00 refundable deposit is required for lockers. Towels can be provided. Children’s entry times restricted. Booking is recommended by calling ‘514’.
Lobby Computer
This is available complimentary, 24 hours per day, offering free internet access located to the right-hand side of the reception desk on the ground floor. (Please advise reception team if required)
Luggage Assistance
Dial “500” for reception to ask for assistance with your luggage. We also offer luggage storage if required during your stay. Available 24 hours.
Mail & Messages
Incoming mail/packages will be delivered to your room. Outgoing mail can be deposited at reception (UK stamps available for purchase)
Mobile Phone Chargers
A selection of chargers are available from reception. (£5.00 deposit required)
Pillows
A range of pillow types are available in addition to the ones in your room, please contact reception, dial “500”.
Reception
Reception is staffed 24hours. Dial “500” for assistance.
Reservations
For reservations in over 4100 Best Western properties in 100 countries, please contact reception, dial “0” or dial toll free 0800-328-7076, or go online to www.bestwestern.ie.
Restaurant ’68 Clooney’
Food served from 12 noon, last orders at 9pm.
Safe Deposit Boxes
It is not recommended to leave valuables in your room & the hotel assumes no liability for any valuables not left in safekeeping. You may deposit valuables in your personal safety deposit box in your room.
Smoking
The hotel & bedrooms are 100% non-smoking. There are smoking areas outside “68 Clooney”. A cleaning charge of £100.00 will be deducted from your credit/debit card if smoke is detected upon departure.
Snacks & Beverages
Snacks & hot/cold beverages are available 24hours per day. Please contact reception to place your order.
View our Daytime menus here for service until 9pm
The following options are available between 9.30pm and 7am
- Soup – £6
- Sandwiches – £6
- Pizza – £10
- Fudge Cake – £6
A tray charge of £4 will be applied to each order
TV Channels
An electronic listing is provided on the television.
Telephone
Front Desk: Dial “500”
Room to Room: Room “#”
Local Calls: Dial “9 + 028 + Number”
International Call: Dial “9 + 00 + Country Code + City Code + Number”
Tea/Coffee Making Facilities
Provided in room – please check the cupboard if staying in one of our standard rooms. If you need anything additional, please contact reception by dialling “500”
Towel Rails
Please be aware that the towel rail in the bathroom does get warm so please be careful when getting in or out of the bath/ shower.
Wake Up Call
Dial “0” to schedule a wakeup call
We Value your Opinion
At Best Western we genuinely care about your experience during your stay. If there is something that we can do to improve your stay, please contact reception immediately. After your visit, we would appreciate you taking a few moments to share your views with us. Please complete our short internet survey & receive 250 points in Best Westerns Free Rewards Programme by going to www.bwfeedback.com. Many thanks in advance!
Wi-Fi
Free high speed internet access is available in all areas of the hotel. Connection Instructions: Connect to the strongest Wi-Fi signal which is called “BWWhitehorsehotel.”
Enter Passcode – whhguest
Green Tourism. Friendly and eco-friendly Policy!
We have been working hard to become an eco-friendlier business. Measures are in place throughout the Best Western Plus White Horse Hotel to conserve resources and run a cleaner, greener operation to benefit our local community and our planet. All while ensuring guests enjoy the highest standards of comfort.
- We exceed all environmental legislations and codes of practice and have taken steps to reduce waste, pollution, noise and use of fuels and raw materials.
- We recycle all cardboard, glass, and paper in our local recycle plant. We have invested heavily in LED lighting to reduce our carbon footprint.
- Steps include recycling, minimising paper use, water conservation, choosing water based cleaning products, using local suppliers whenever possible and saving energy through sensible lighting and fuel use and no TV’s or PCs left on standby
- We encourage guests and staff to share our commitment. We have our own Green Team who shape our Green Action Plan and ensure we are environmentally aware every day. We welcome suggestions to help us improve.
- We support the activities of local organisations and businesses working to protect and enhance our local environment.
How can we do even better?
We continue to review our Green Action to see how we can do more. Recent Steps:
- Working with suppliers to minimising packaging
- Introducing more Fair-Trade products
- Seeking ways to recycle more
How can you help?
Our visitors have a key role in helping us conserve the North Wests natural assets and become a more sustainable destination. So, we encourage you to do your bit, when you are staying with us, and when you are out and about in this beautiful country. Little things like switching off lights, being water wise, respecting the landscape by not littering, and giving the car a rest as you explore the area all make a difference.
If you feel there is anything else, we can be doing to reduce our environmental impact, please let us know. Have a wonderful time when you are here. We would like you to come back!
Room Service Drinks
We offer a range of alcoholic and non-alcoholic drinks. These include draft beer, bottled beer, Alcopops, soft drinks, spirits, wine by the glass or bottle.
For more information or to order please dial “0”. Room Service charge of £4 per tray will apply.
We would like to remind all guests that it is against hotel policy to bring food and drink into the hotel. These items will be confiscated by our staff until your departure & additional charges may apply.
